1. Non-Refundable Bookings: Once a booking has been confirmed and payment has been received, the amount paid shall be non-refundable, subject to applicable law and any mandatory refund obligations. Customers are advised to carefully review the itinerary, travel dates, inclusions, exclusions, passenger details, and booking conditions before making payment.

2. Cancellation by the Customer: Any request to cancel a confirmed booking must be submitted to Shree Balajii Travels in writing through the officially communicated contact channels. Cancellation requests will be recorded and processed in accordance with the applicable terms and conditions of the relevant service providers, including hotels, airlines, transport operators, destination management companies (DMCs), and other suppliers.

3. No Refund for Unused Services: No refund shall be provided for services that are unused, partially utilized, missed, or voluntarily discontinued by the customer. This includes, but is not limited to, unused hotel nights, sightseeing tours, transfers, meals, activities, or other services included in the confirmed itinerary.

4. No-Shows, Late Arrivals, and Early Departures: No refund shall be applicable in cases where a customer fails to report for a confirmed service, arrives late and misses the scheduled service, departs earlier than planned, or is unable to utilize any portion of the booked package for personal reasons.

5. Amendments and Rescheduling: Requests for changes to travel dates, passenger names, hotel categories, itineraries, destinations, or other booking details shall be subject to availability and the terms and conditions of the relevant service providers. Any additional charges, fare differences, amendment fees, or other costs arising from such changes shall be borne by the customer. Approval of any amendment cannot be guaranteed.

6. Supplier and Third-Party Terms: Certain services may be governed by specific cancellation, amendment, and refund conditions imposed by third-party suppliers. Where applicable, such conditions shall be communicated to the customer and will apply to the relevant booking. Shree Balajii Travels will assist with communicating with the concerned suppliers but cannot guarantee a refund or waiver of charges where the supplier’s terms do not permit it.

7. Cancellation Due to Unforeseen Circumstances: In circumstances involving natural disasters, severe weather, government restrictions, operational disruptions, or other unforeseen events, the availability of refunds, credits, or alternative arrangements will depend on the applicable law and the terms of the relevant service providers. Any refund or credit received from a supplier for the customer’s booking will be handled in accordance with the applicable booking terms and legal requirements.

8. Cancellation by Shree Balajii Travels or Service Providers: If a confirmed service is cancelled by Shree Balajii Travels or a service provider, the company will inform the customer and assist in identifying an appropriate alternative or processing any refund due, in accordance with the applicable booking terms and law.

9. Refund Processing: Where a refund is approved or legally due, it will be processed through the appropriate payment channel within the applicable timeframe. The time taken for the refunded amount to appear in the customer’s account may depend on the bank, payment gateway, or financial institution involved.

10. Customer Responsibility: Customers are responsible for reviewing all booking documents, travel dates, passenger information, visa and entry requirements, and service inclusions before confirming their reservation. Any loss arising from incorrect information supplied by the customer or failure to comply with applicable travel requirements will be dealt with in accordance with the relevant booking terms and applicable law.

11. Policy Acceptance: By making a payment and proceeding with a booking through Shree Balajii Travels, the customer acknowledges that they have read and understood the applicable payment, cancellation, and refund conditions.

Important Note: Shree Balajii Travels reserves the right to update these policies when necessary. Any applicable mandatory consumer rights and statutory refund obligations shall prevail over conflicting provisions of this policy.